COM25 reads every incoming guest enquiry, understands the conversation and places a ready-made draft reply in Outlook, Gmail or your IMAP mailbox. With DIRS21 live rates and booking link.
Draft in under 60 seconds
Nothing goes out without approval
Over 30 languages
Built for the needs of hotels and restaurants.
Availability, rate and booking link are added to the reply automatically.
Recognises related emails and picks up on what has already been discussed.
Adjust drafts via chat: “shorter, please”, “add the breakfast price”.
Dictate a reply or change it by voice command – even on the go.
Central mailbox plus personal mailboxes with their own signature.
Recognises the guest's language and replies in the same one.
Save your own templates with placeholders for recurring cases.
If a colleague replies personally, the draft disappears on its own.
Spam, phishing and newsletters are filtered out before a draft is created.
A real workflow from everyday hotel life – with live rate, booking link and context from the conversation.
Thread detection links related emails
Context memory for everything discussed so far
Answers from your knowledge base – not guesswork
Example: room enquiry with follow-up question
info@ihr-hotel.de · Draft mode
Do you have a double room available from 15 to 18 March? We're travelling with a dog.
Thank you for your enquiry! Our “Mountain View” double room is available for 15–18 March – €139 per night including breakfast. Dogs are very welcome (€15 per night). You can book directly here: [booking link]
Great! Do you also offer half board? And is parking included?
Of course! We offer half board for €35 per person, and parking is free for hotel guests. Shall I reserve the room for you both and your dog?
You review every draft and click Send yourself.
No switching, no new program. Drafts appear where you already work.
Secure sign-in via Microsoft – drafts go straight into your Outlook “Drafts” folder.
Secure sign-in via Google – no app password needed.
Strato, IONOS, 1&1, all-inkl. and other providers via IMAP.
Try free for 30 days, cancel monthly. All prices excl. VAT.
For small properties
3 mailboxes
3 team seats
2,500 emails / month
DIRS21 live rates
Email support
For hotels & restaurants
10 mailboxes
10 team seats
10,000 emails / month
DIRS21 live rates
Templates & priority support
For hotel groups
Unlimited mailboxes
Unlimited team seats
50,000 emails / month
API access
Personal contact
No. COM25 places ready-made drafts in your mailbox. You review them, adjust if needed and click Send yourself. That way, no message goes out without your approval.
Yes. COM25 works with Outlook/Microsoft 365, Gmail and any IMAP mailbox. Drafts appear directly in your usual email program – no switching required.
Our servers are located in Germany and AI processing takes place in the EU. Credentials are stored encrypted, and your data is not used to train third-party AI models. We are happy to provide you with a data processing agreement (DPA).
With the setup wizard, COM25 is ready in 30 to 60 minutes: read in your website, connect your inbox – the first drafts are created right away. For DIRS21, you request the connection with one click at the end, receive an email with instructions and confirm the assignment. DIRS21 usually activates the connection within 24 hours. With our personal setup service we take care of everything for you – including DIRS21 activation, everything is done in 24 to 48 hours.
Yes. In addition to the central bookings mailbox, each team member can connect their personal mailbox – with their own signature, tone of voice and separate access rights. Personal mailboxes stay private.
ChatGPT knows nothing about your property, your rates or your processes. COM25 is connected to your mailbox and DIRS21, and knows your knowledge base and the history of every enquiry.
Connect your mailbox in a few minutes and see the first drafts today.
