COM25 is connected to the DIRS21 booking engine. For every room enquiry, COM25 retrieves availability and rates and builds both, together with the booking link, into the draft reply.
No outdated price lists
Guests book directly with you
Connection verified in advance
Four steps – COM25 handles three of them automatically.
A guest emails asking about a room for specific dates.
Arrival, departure, number of guests and wishes are recognised from the text.
Availability, rate and booking link are retrieved live from DIRS21.
The finished draft is waiting in your mailbox. Review, adjust, send.
Whoever gets a concrete reply with a price and a way to book first, books. With COM25, that's your property – without paying commission to booking portals.
Replies in minutes instead of hours – even in peak season
Always the current rate from DIRS21, no errors from old lists
The booking link leads straight to your DIRS21 booking page
Works in over 30 languages
Example: room enquiry with follow-up question
info@ihr-hotel.de · Draft mode
Do you have a double room available from 15 to 18 March? We're travelling with a dog.
Thank you for your enquiry! Our “Mountain View” double room is available for 15–18 March – €139 per night including breakfast. Dogs are very welcome (€15 per night). You can book directly here: [booking link]
Great! Do you also offer half board? And is parking included?
Of course! We offer half board for €35 per person, and parking is free for hotel guests. Shall I reserve the room for you both and your dog?
You review every draft and click Send yourself.
COM25 is connected to DIRS21 as a partner. You start the connection directly in the setup wizard – DIRS21 and COM25 take care of the rest.
At the end of the setup wizard, you request the DIRS21 connection with one click.
You receive an email with instructions and assign COM25 to your property in DIRS21.
DIRS21 usually activates the connection within 24 hours – COM25 checks it, then live rates and the booking link flow automatically into every relevant reply.
Don't want to do it yourself?
With personal onboarding, we connect DIRS21 for you – free of charge in the pilot programme.
You enter your DIRS21 credentials in COM25 once. For every room enquiry, COM25 retrieves the current availability and rate for the requested dates and inserts both, together with the matching booking link, into the draft reply. You don't have to look anything up or copy anything.
No. COM25 also works without DIRS21 – it then replies based on your knowledge base with rates, rooms and property information. With DIRS21, you also get up-to-date live rates and the direct booking link.
For the requested dates, COM25 retrieves the available room categories, the rates and the booking link. No guest data from DIRS21 is needed for this.
No, you don't need to apply separately. You request the connection with one click in the setup wizard, receive an email with instructions and confirm the assignment. DIRS21 usually activates the connection within 24 hours.
COM25 then writes a friendly decline with alternatives – such as other dates or room categories – where available.
Try COM25 free for 30 days – we'd be glad to show you how it looks for your property.
