Room enquiries, follow-up questions, special requests: COM25 prepares every reply – with live availability, rate and booking link from DIRS21. Your team simply reviews and sends.
Live rates & booking link
Outlook, Gmail or IMAP
Over 30 languages
Between check-ins, phone calls and breakfast, the emails pile up – and with every hour, the chance of a booking drops.
Looking up rates for each date range individually in DIRS21
Guests wait hours for a reply – and book elsewhere
Copy-paste from old emails, typos included
English, Italian, Dutch? Translation tool and fingers crossed
Re-reading the whole conversation for every follow-up
Availability and rates come automatically from DIRS21
Ready-made draft in under 60 seconds – with booking link
Replies based on your property info rather than memory
Automatically in the guest's language – over 30 languages
COM25 knows the conversation and picks up seamlessly
From the first “Do you have availability?” to the question about parking.
Free rooms for the requested dates with live rate and booking link from DIRS21.
Check new dates, state the price difference, prepare the reply for approval.
Services, times and surcharges from your knowledge base.
Directions, check-in times, parking options – always accurate.
Answer enquiries for family celebrations, meetings and groups in a structured way.
Pets, allergies, extra bed: the reply takes your house rules into account.
You already use DIRS21 as your channel manager and booking engine. COM25 takes exactly what the guest wants to know from it and writes the reply.
Up-to-date availability for the requested dates
The right rate – no outdated price lists
Direct booking link to your DIRS21 booking page
Secure: the connection is verified before saving
info@ and reservations@ in one place – with a clear overview of what's still open.
Each team member connects their own mailbox – with their own signature and tone of voice.
Owners manage settings; personal mailboxes stay private.
Co-developed with hospitality professionals
Our team brings years of experience in hospitality and tourism in Germany and Italy.
Hotel with its own restaurant?
Combine the email assistant with the chatbot and table reservations – using one knowledge base.
Real feedback from everyday hotel life – unvarnished and direct.
I'm testing COM25 as one of the first pilot customers. The dashboard is really intuitive – I understood it in 5 minutes, no training needed. What surprised me: the AI actually understands the context when guests write several emails. I haven't seen that with other tools.
Thomas Schwertfirm
Owner, Hotel & Gasthof Schwertfirm
Family-run property with DIRS21 as its booking system – uses COM25 live for its daily guest correspondence.
For the first hotels, we set everything up free of charge. Get in touch.
Request a pilot placeNo IT project: the setup wizard guides you through everything in 30 to 60 minutes – and COM25 picks up your knowledge from your website by itself.
During onboarding, COM25 automatically reads your website – rooms, rates, services and FAQs go straight into the knowledge base.
Outlook, Gmail or IMAP – in just a few minutes, no switching required.
Request the DIRS21 connection in the wizard and confirm the assignment using the email instructions – usually activated within 24 hours.
COM25 places a ready-made draft in your mailbox for every enquiry. You review, adjust and send.
Prefer to get started together?
With our personal setup service we take care of everything – including DIRS21 activation, done in 24–48 hours.
You enter your DIRS21 credentials in COM25 once. For every room enquiry, COM25 retrieves the current availability and rate for the requested dates and inserts both, together with the matching booking link, into the draft reply. You don't have to look anything up or copy anything.
No. COM25 also works without DIRS21 – it then replies based on your knowledge base with rates, rooms and property information. With DIRS21, you also get up-to-date live rates and the direct booking link.
No. COM25 places ready-made drafts in your mailbox. You review them, adjust if needed and click Send yourself. That way, no message goes out without your approval.
Yes. COM25 works with Outlook/Microsoft 365, Gmail and any IMAP mailbox. Drafts appear directly in your usual email program – no switching required.
COM25 automatically recognises the guest's language and replies in over 30 languages – from English and Italian to Dutch.
No, COM25 reads availability and rates and adds the booking link to the reply. The guest completes the booking themselves on your DIRS21 booking page – so all bookings stay neatly in your system.
30 days free, cancel monthly. For DIRS21 hotels in the pilot programme, we set everything up free of charge.
